Refund Policies
Refund Policy
We want you to be satisfied with your purchase. If something isn’t right, we’re here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
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The item must be unused, unworn, and in its original packaging
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Proof of purchase is required
Items that show signs of use, damage, or tampering may not be eligible for a refund.
Non-Returnable Items
Certain items are not eligible for return, including:
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Items marked as final sale
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Gift cards
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Your refund will be processed to your original payment method
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Refunds typically appear within 5–10 business days, depending on your bank or payment provider
Shipping costs are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with:
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Your order number
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A clear photo of the issue
We will assess the issue and provide a replacement or refund where appropriate.
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again
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Contact your credit card company (processing times vary)
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Contact your bank
If you’ve done all of the above and still haven’t received your refund, please contact us at support@swaybeauty.co.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return your original order and place a new order separately.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged or defective.
Return shipping costs are not refundable.
Contact Us
If you have any questions about returns or refunds, please contact us at:
SwayContacting@gmail.com